Terms of Service: By making your reservation with Scottsdale Car Service, you agree to be bound by the following terms and conditions:
PAYMENT METHODS: Scottsdale Car Service accepts major credit cards and cash. We also offer direct billing for corporate accounts with prior approval.
RESERVATIONS: Credit card information will be required when you make your reservation. Upon receipt of your reservation request, subject to availability, we will email your confirmation. Reservations are not valid, unless you have a written confirmation from Scottsdale Car Service. Only our office staff has the right to make and confirm reservations. Our drivers do not make reservations and verbal confirmations will be void. We recommend that you make your reservation at least 48 hours prior to the actual pick-up time. However, last minute reservations are possible depending on vehicle availability. To avoid misunderstanding, please check your confirmation carefully. If you find any mistakes in the confirmation letter, please contact us immediately. Our drivers will be routed by the information on the confirmation letter, such as pick up address and pick up times.
CANCELLATIONS: Scottsdale Car Service requires a cancellation by phone (480 502 2221) at least 24 hours prior to service for scheduled pickups. Any cancellation not made within the required time by phone will be charged the full rate of the scheduled trip. Stretch limousine reservations require 5 days prior notice of cancellation. The only exception is for unexpected flight changes made AFTER boarding.
CHANGES: Scottsdale Car Service requires that if you have a change of pickup time we are notified at least 12 hours in advance in order to accomodate the change.
NO-SHOWS: A no-show charge equal to the full rate of the scheduled trip, including any wait time, may be charged if a client fails to be at the scheduled pick-up location within 15 minutes of the scheduled pick-up time. To avoid no-show charges, please be sure to notify us of any changes and/or cancellations. If a passenger does not see our driver at the predetermined time and location, it is the responsibility of the passenger to contact our office at 480-502-2221 immediately. Failure to call if contact is not made will result in a charge at the same rate as if the trip had taken place, plus any waiting time.
WAIT TIME: Scottsdale Car Service grants a 15 minute grace period after the scheduled pick-up time. After the grace period has expired, wait time will be charged in 15-minute increments from the originally scheduled pick-up time, at the rate of $15.00 per each 15 minutes of waiting time. There are NO wait time charge for unexpected delayed flights at airport pickups which are posted by the airline after boarding.
STOPS: If you are using Scottsdale Car Service for an hourly rate, there are NO charges for additional stops and NO additional mileage charges. In cases of out of town trips, any additional charges will be quoted in advance. Point to point and airport transfers incur a fee of $10 per stop, not including additional wait times.
CHARTERS: Scottsdale Car Service charters service on an hourly basis. Please consult our rates page. Please ask your driver, if it's possible to go over the reserved time. Approval of the overtime is not guaranteed, it depends on vehicle availability.
AIRPORT MEET & GREET: Due to increased airport security, we are unable to meet you at your arrival gate. We can, however, meet you in baggage claim or on the concourse. The additional fee for this service is $25.00. To avoid this charge, we recommend that you meet us in the designated area for airport pickups. Or, once you have claimed your luggage just give us a call. We will monitor your flight, and be on airport property, ready to pick you up within approximately 5 minutes of your call.
POINT to POINT FARES: For specific rates not specified, please contact us.
SURCHARGES: There are NO hidden surchages. Any additional charges for extra services, such as meet and greet, early morning or late night pickups, etc, will be quoted in advance. Please see our rate disclaimer page for more information.
DRIVER GRATUITIES: A modest driver gratuity of 18% will be automatically added. You may add additional gratuity directly to the driver, should you so desire.
CLEANING FEES: Scottsdale Car Service has the right to charge cleaning fees not limited to and including excessive wear and tear, damage of interior, vomit and/or breakage of glassware. Scottsdale Car Service will charge you (as the client) or (as the passenger) the cost of cleaning or repairing the vehicle as a result of you or your authorized party for damage or getting sick in the vehicle. In the event that someone gets sick in one of the vehicles, or there is alcohol spillage, Scottsdale Car Service has the right to charge a one time fee of $250.00 for cleaning. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition. See "damages" below. Including but not limited to: Burned seats, torn seats, missing property, damage, broken or missing glassware and smoke odors. No smoking is permitted in any of the vehicles. See "Damages" below for details.
SMOKING: Scottsdale Car Service requires all rented limousine service vehicles to remain smoke free at ALL times. Failure to comply will result in a $250.00 cleaning fine.
ALCOHOL CONSUMPTION: NO alcohol may be consumed in vehicles without a driver partition, NO exceptions. Alcohol consumption is permitted in the limousines for those over the age of 21. We will terminate the ride if anyone under the age of 21 is caught consuming alcohol. Scottsdale Car Service has the right to keep the divider down at all times with passengers riding under the age of 18.
BREAKDOWNS: If in the unfortunate rare situation that one of our vehicles sustain a breakdown at anytime during your trip, Scottsdale Car Service will obtain a car or limousine to get you to your destination. We are not responsible for delay due to weather, trains or road conditions that are out of our control.
PASSENGER MISCONDUCT: Scottsdale Car Service has the right to terminate any ride due to misconduct and money will not be refunded.
ADDITIONAL CHARGES: SCS is not responsible for delays cause by: delay or loss of luggage, inaccurate ETA or wrong gate/terminal information or any unforseen circumstances. All prices quoted by SCS are for the specific service requested. Any deviations from the requested service by any passenger will result in appropriate additional charges.
DAMAGES: Any items belonging to Scottsdale Car Service Service at time of pick-up that are found to be missing at the end of rental, or found in broken condition (glassware, remote controls, electronic equipment, upholstery rips/tears, carpet damage, etc.), will be charged to the renting client in the amount of $15 per glass, $100 per remote control, and market replacement cost for all others, plus labor, plus a fee for any down time for the said vehicle .The client will be charged the actual cost of repair or replacement of any damaged parts and materials and will be responsible for vehicles down time at the rate of $250 per day during the repair. The repair or replacement of any damaged items shall be at the sole discretion of Scottsdale Car Service.
PERSONAL BELONGINGS: We are not responsible for articles lost, stolen, damaged, or left in our vehicles. You expressly waive any and all notice from Scottsdale Car Service regarding any lost, stolen, damaged or belongings left in our vehicles, or the disposal of same. Please check for your belongings before leaving the vehicle.
No Liability: We are not liable for circumstances beyond our control, including weather, road conditions, mechanical breakdown, etc.
THESE TERMS OF USE OF LIMOUSINE AND CAR SERVICE (Service Terms) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND Scottsdale Car Service governing your use of the services (Services) offered by Scottsdale Car Service. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website located at www.scottsdalecarservice.com These additional terms include (without limitation) the Terms of Use and the Privacy Policy.
If you do not agree to these Service Terms, you are directed to discontinue using the Services. Scottsdale Car Service, reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on January 1, 2011.
